At Zikako, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and refund policy to provide you with peace of mind.
Acceptance of Returns
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Return Procedure
1.Contact Us
Before initiating a return, please contact our customer service team at contact@zikako.com to request a Return Merchandise Authorization (RMA) number.
2.Packaging
Carefully package the item to ensure it is adequately protected during transit.
3.Include Documentation
Include a copy of the original purchase receipt or invoice along with the returned item.
4.Shipping
Ship the item to the following address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Refund Process
- Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
- If the return is approved, we will initiate a refund to your original method of payment.
- Please allow 3-5 business days(mon-sat) for the refund to reflect in your account, depending on your payment provider's processing time.
Exchange and Replacement Policy
Please note that we do not offer exchanges or replacements for returned items. If you wish to exchange a product, you will need to initiate a return and place a new order.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at contact@zikako.com. Our dedicated customer service team is available to assist you.
Thank you for choosing Zikako. We appreciate your trust in our products and services.
