1. Timeframe for Cancellations and Modifications

We accept cancellation or modification requests within 6 hours from the time of successful purchase.

2. How to Request Cancellation or Modification

To cancel or modify your order, please contact our customer service team immediately at contact@zikako.com.

Please provide your order details, including the order number and the specific changes you wish to make.

3. Refund Process for Canceled Orders

If your order is successfully canceled within the specified timeframe, we will initiate a refund to your original method of payment.

Please allow 3-5 business days(mon-sat) for the refund to reflect in your account, depending on your payment provider's processing time.

4. Modification Options

You may request modifications such as changes to the shipping address, item quantity, or customization options, subject to availability and feasibility.

5. Contact Us

If you have any questions or need further assistance regarding order cancellations or modifications, please don't hesitate to contact our customer service team at contact@zikako.com.