At Zikako, we offer three shipping methods to ensure your orders reach you in a timely and efficient manner: Standard, Economy, and Fast.

DELIVERY TIME = HANDING TIME + TRANSIT TIME

(Order cutoff time): 03:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

1. Economy

• Handing Time: 6-8 business days.
• Transit Time: 12-14 business days.
• Shipping Fee: Free.
• Available Destinations: United States, Canada, Australia, New Zealand, United Kingdom.

2. Standard

• Handing Time: 5-6 business days.
• Transit Time: 8-10 business days.
• Shipping Fee: $5.49.
• Available Destinations: United States, Canada, Australia, New Zealand, United Kingdom.

3. Fast

• Handing Time: 4-5 business days.
• Transit Time: 5-6 business days.
• Shipping Fee: $9.49.
• Available Destinations: United States, Canada, Australia, New Zealand, United Kingdom.

Important Notes

• We currently offer shipping to the United States, Canada, Australia, New Zealand, and the United Kingdom. We apologize for any inconvenience if your country is not listed.
• Business days here are from Monday to Saturday
• We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
• Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
• Soon after your order is completed and shipped out, a confirmation email attached with a tracking number will be sent to you automatically. Please remember to check your tracking number regularly to avoid any problems arising during transit.

For further inquiries or assistance regarding shipping, please contact our customer service team at contact@zikako.com. We are here to ensure your shopping experience with us is seamless and satisfactory.

Thank you for choosing Zikako. We look forward to serving you!

At Zikako, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and refund policy to provide you with peace of mind.

Acceptance of Returns

• We accept returns within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Return Procedure

1.Contact Us

Before initiating a return, please contact our customer service team at contact@zikako.com to request a Return Merchandise Authorization (RMA) number.

2.Packaging

Carefully package the item to ensure it is adequately protected during transit.

3.Include Documentation

Include a copy of the original purchase receipt or invoice along with the returned item.

4.Shipping

Ship the item to the following address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States

Refund Process

• Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
• If the return is approved, we will initiate a refund to your original method of payment.
• Please allow 3-5 business days(mon-sat) for the refund to reflect in your account, depending on your payment provider's processing time.

Exchange and Replacement Policy

Please note that we do not offer exchanges or replacements for returned items. If you wish to exchange a product, you will need to initiate a return and place a new order.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at contact@zikako.com. Our dedicated customer service team is available to assist you.

Thank you for choosing Zikako. We appreciate your trust in our products and services.